1. Who is H.E Brothers ?
H.E Brothers is a manufacturer and exporter of high quality uniforms and
related equipment and accessories. All customer service and distribution
are conducted under one roof including stocking and customization of
garment, patching and silk screening capabilities, quality and shipping
of orders. We service accounts all over the World and take pride in our
efficient handling of international shipments. Give us a try and
experience the H.E Brothers difference.
2. Why should I buy uniforms form H.E Brothers?
Very simple, because... H.E Brothers is known for excellence in customer
service as well as quality merchandise you can depend on. In fact, for
more than three years, H.E Brothers has made customer service its number
one priority.
3. Who will handle my orders?
You will be assigned a Customer Service Representative that will know
your account inside out. Your rep will help you with all your uniform
and accessories need.
4. Can H.E Brothers provide Embroidery service?
Yes, our fully computerized Embroidery machines can custom embroider
onto your garment or stock Emblems. You have a choice of any color and
unlimited designs.
5. Will my order be delayed if I need custom work done?
Yes, your order will ship within 5-10 business days. When silkscreen is needed, your order will ship within 10-20 business days.
6. How can I pay for my order?
We accept all major credit cards for small payments. We also accept
payment through Western Union, Bank Wire Transfer, Direct Deposit.
7. What is your Return / Exchange Policy?
Returns: All apparel, shoes and accessories are subject to a Seven (7)
day return policy upon delivery. Merchandise must be unworn, with
tickets attached, and accompanied by the original packing list/invoice.
Items will be returned for a refund or replacement, less shipping
charges.
Shipping charges are not refundable for any purchases. We do NOT refund
the cost of shipping only the purchase price of the item.Embroidered,
Hemmed, Customized or Altered items to your specifications are NOT
RETURNABLE, EXCHANGEABLE, or REFUNDABLE.
Damaged Items: All merchandise must be inspected immediately. Damage
Claims must be made within 4 days of delivery. If you think you have a
damaged claim please contact us at info@hebrothers.com Please mention
DAMAGED in Email Subject or call us at +92-300-87174744. A customer
service representative will be glad to help you return the items for a
replacement. The original packing slip must be included with your
returned damaged merchandise.
Return Authorization Required: Before you return or exchange any item
for any reason, you must first contact us for a Return Authorization
number (RA) and shipping instructions. A return Authorization number
(RA) is required for all returns or exchanges,
We highly recommend that you return your merchandise via common carrier
(UPS, FedEx, DHL, etc) that will provide you a tracking number. Items
received without a Return Authorization Number (RA) will be refused and
sent back to you. |
